We have been buying our dog food for years from these guys due to our pet's extreme food allergies. They are always so helpful. We, unfortunately, had to lay our dog to rest today due to cancer. We had a bag of dog food to return. The return policy on the receipts states that the return will be issued in store credit. Once we spoke to the manager and explained that our beloved dog had gone to Heaven, we had no issues with a refund. This, my friends, is a class act! Well done!