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  • HORRIBLE MANAGEMENT. The manager was helping the host sit tables when we first walked in and when a table opened up she almost skipped me and my girlfriend and was going to give our table to someone else when we had waited WAY longer than the other couple. And no, the other couple did not have a reservation either. They ask when you first walk in. Then she realizes that she is skipping us because my friend speaks up and proceeds to sit us down instead. The server was nice at first however after our food was delivered she only checked on us ONCE. We waited about 15 minutes after we finished our food until I had to get up TWICE to get my check. First I told the host that we needed our checks. We just wanted to pay for our food and leave. 5 minutes later, NOTHING. Then I see the manager walk by I tell her what is going on. Another 5 minutes later, she FINALLY brings us our checks not even offering a courtesy dessert or discount for our terrible experience. She just drops the check on the table and walks away. Is that appropriate manager behavior? At least an apology. The only reason I tried the one here in Charlotte is because I had Basil first in Charleston and fell in love. The one here in Charlotte though, SUCKS. The food is also not as tasty as the other location in SC. So disappointing.
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