Walked in and was greeted promptly by Whitney which was happened to be my waxer. After reading about Brazilian waxes and watching YouTube videos, I found courage to get one. Whitney told me that it wasn't bad at all. As a first time Brazilian waxer, I had an extremely pleasant, as painless as possible, and fast waxing experience. She provided excellent customer service, great conversation, and wonderful bedside manners. I highly recommend her and trust me you can do it, it's really not that bad!!!!