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  • The 1 star review is due to Sherri. Our final bill said that there was a $145 "exp" fee that was taken out out of our $150 security fee. My roommate called the office to ask what that was and Sherri told her it was for the "express cleaning fee." My roommate called back again to ask where in the lease does it say that a "express cleaning fee" upon move-out would be applied and Sherri didn't send anything. My roommate eventually went to back to the office and all Sherri could say (with a very rude and pretentious tone) "You agreed to it when you gave the keys to Tony." First of all, my roommate gave the keys DIRECTLY to Sherri. After my roommate asked if she could pull up our lease to show EXACTLY where it states "EXP" she said "Well if you'd like, I could give you back the money and charge you for everything else instead." HOW RUDE CAN YOU BE WHEN SOMEONE ASKED FOR SUCH A SIMPLE REQUEST???? Totally unprofessional. We cleaned the apartment from top to bottom and got the carpets professionally cleaned as well so to be told that an "express cleaning fee" that just so happens to be $145+ tax and the security deposit being $150 is a little too convenient in my opinion when the apartment was left clean. I would NOT recommend this place to anyone. The other reviews saying that they don't fix things and say "oh that's normal" is also 100% true. Do NOT move here. Don't even consider this place.
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