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| - I am not a prolific reviewer, in fact, I rarely do so. However, the SECOND of two bad experiences really motivated me to do so due to the sheer arrogance of nonetheless - the owner! Yes - the owner!!
First Negative Experience: Went on a Sunday with my wife and two children, ordered some calamari apps, so-so, oil was heavy and evidently overdue for changing. Salmon steak for the wife, grilled, potato dumpling pasta (gnocchi) for the kids with and roasted chicken with rapini. EXPLICITLY stated what was for the kids and the adults, ordered non spicy iterations.
Kids pasta came, was to be plain tomato sauce, was very spicy, kids clamored for their drinks, wife and I tasted, way too spicy for a "NON" spicy request. Now the rapini... needless to say, the kids were peeing for quite some time that afternoon! Hot as he_ _!
Lets move to the Salmon, she was so looking forward to it, nice olive caper tomato salsa. First fork in, not bad! Second fork in toward center RAW!!!! OMG! Throw down that fork! The server was an older gentleman, very customer focused, experienced for sure, great with kids and adult patrons alike, saw the displeasure, and in fact at first look, without a word saw exactly what the problem was. We're NOT the type to make a scene, would have been content to slink out of there to the KEG across the street, take care of the bill and go. But the server insisted he call the owner over (the shorter haired, shorter stature, Breitling wearing, non justified aire about him one). I was very empathetic (being a business owner myself) and explained the issues with the kids pasta and veggies for the children were way too spicy for their delicate palates (ours too I might add - we're Italian and EAT SPICY), and the salmon was raw at the center - and was evident as agreed the server. No so say he! We cook it "medium". My wife and I look at each other in disbelief. Now folks, I EAT MEDIUM, wife does not but I DO, I EAT SUSHI, I am no food critic, but I know what is Medium and know what rare and blue are, this was RAW. Pasta? Well, he said he tried it in the back and it was just fine! Ugh! WHAAAAT? Fine? The kids may have gotten a "fleck" of pepper says he. Honestly, we felt like we were on Candid Camera, Twilight zone or something akin to that. Simply aghast at the arrogance. Oooookayyyyy! Fine he took the salmon off the bill, offered dessert for the kids, we refused out of fear of something, not sure what, but something!
Went today, a business meeting for lunch, not sure why, but in the area, what the hey, lets give it another try?
I seee him.... that frown on his face, roving the corridors, there he is, that squint, that, that , that breitling and air! Ok, ok, I stay out of your way, you stay out of mine. I order food, I am happy, I pay. Hey, I am not happy, I pay anyway (not a bad deal eh). I have a few of my own breitlings! Don't need free food, can buy your place too if you need a hand!
I digress... ok, ok lets try this again, just give me a plain garden salad with dressing on the side and the, dare I say it, Grilled Salmon! Oh my God, I said it!
Lets unfurl the napking containing the cutlery. Awww man?! Food encrusted, baked on, last lady's food on them?! Fffff, are we playing this game again?! Did they see me coming?! I just want lunch, clean, good, I eat, I pay I leave, no events!
Ok, yournger server, scruffy beard, unkempt looking jean wearing dude, seems nice enoug, takes after the head honcho it seems, gives me a new roll! Ok, lets open pandoras "roll". Hooray, clean, clean I say!
Here's the salad. Mix green with frisee, pour a little dressing, a few pieces browner and oxidized than they should be, what the hey, roughage is good. Bringing this frisee up to the hatch, and SSSSTOP!! Stem is black, stem is dirty, come on, they didn't wash it?! Check the other, same condition. Awww man?! Ok, throw that fork down. Done with Salad.
Another server comes, picks plate and says: " Why you no finish?" I say, a little dirty, no problem. He asks if I wanted him to say anything, I say no, no, I'm fine, no problem, need to focus on this meeting here.
Salmon comes, hey it is cooked! Actually it was just ok, not great, but if I were to measure it based upon previous experiences, ya sure, great for Grazie. Salsa needs work, arugula, well, lets just leave the ton of dirty arugula alone. It was ok, it gave me protein to make it home alive for a home cooked real meal. I'll take fine.
OMG! There he is. Clint "grazie" Eastwood comes my way. Sh --t, I told that guy I don't want to make a fuss. Leans on the table, the slat eyed look and says: "I hear you had an issue with the salad. I said indeed I did, it was DIRTY, I would call that an issue.
Folks, I cant make this shit up! Believe me, there is no agenda, this guy tells me it was the dressing, and it was clean! I PUT THE DRESSING, 20% of what they gave! If any of the brothers read this, HOUSTON you have a PROBLEM! THIS IS NOT HIS CALLING!
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