(Just as a note to those new to PHX, I learned that from the airport you have to take a shuttle to the rental car area. In the beginning I was concerned about this timewise but it turned out to be super efficient!)
I've had pretty crappy experiences renting cars but, this car rental was SEAMLESS.
Did you hear me? SEAMLESS.
I had made the reservation about a half hour before pickup. At the rental counter I was greeted warmly and ended up in some small talk about what I was doing in Phoenix, etc. My credit card and information was taken, the contract signed and I was sent on my way to the rental car area.
At the rental area in the garage I was offered complimentary water and shown to my spiffy new rental car. The car only had about 400 miles on it. BRAND FREAKING NEW. How amazing!
And the man who did the car walkaround before renting did the walkaround thoroughly none of that half-look-and-wave-you-on-only-to-be-charged-later junk. It was excellent.
Similarly the return in the early morning was equally seamless. Nothing but praise for this enterprise location.