I am a patient there and I found a concerning issue that I was trying to get in to have looked at. I was on a trip and could not get to my insurance card. A person named Cayter? said she refused to allow me to make an appointment no matter what the issue until I gave her my insurance number. I asked that worse case if my insurance did not cover I would pay cash and she said no. She had no concern for the patient, only to verify I had insurance.