I really want to give this a 2, but since the food was good...I have to make it a 3. I ordered the southwest chicken sandwich...and a few minutes later the water told me they are out of the bread it comes on, so I needed to order something else. I asked if I could just have it on a different type of bread and he said no. Apparently, the ingredients are "pre-measured" for the type of bread it goes on....WHAT?!?!? Just change the damn type of bread! If a kitchen can not just make the sandwich fit on a different bread, we have problems. So, I ordered the chicken avocado club, and it was decent. Chicken was cooked well, fries and ranch were very good. Husband got the lunch shepherd pie and he said it was good as well. I'd suggest skip it for food (it's a chain...I mean, it is what it is), and just go for cheesecake.