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| - I'd like to share my experience with Expedia. It was a very expensive and eye opening lesson. I booked a family vacation for two parties. I booked my family and my elderly parents. Everything was fine until the day that I called to book the transportation to our hotel. The agent on the line assured me that I could safely cancel one room since I booked two for myself and that my husband, myself and my three kids would fit fine in one room. Since my husband was going to leave us a day early, and I didn't want my kids in a room alone, I cancelled the room. That's when my nightmare began. A few days later I looked at the itinerary and it only had two people assigned to our room. I immediately called Expedia and that's when the runaround began. I began calling and it was clear that I was calling another country. Everyone i spoke to had an accent and the background noise was usually people shouting in a foreign language. It was a series of calling, waiting, getting disconnected, not being called back, calling again, explaining the problem, talking to a manager over and over hour after hour, finally getting a case number, having the over-verified case number not work, explaining again, finally having your case move up the ranks, 4 days later they have reviewed the recordings and the reply is they are willing to do nothing for me. The manager Will sounded compassionate, but still he couldn't help me. And, of course I'm not allowed to hear the recordings so I understand I have no recourse. I was so willing to work with them, but they were not. Cut to the end. After endless hours on the phone, someone named Will cancelled my trip. He seemed to be refunding almost the right amounts, but then the call was disconnected. I still had to cancel my parents itinerary, because they are elderly and not fit to travel alone. I think Will would have refunded the trip, but the call was mysteriously disconnected and I was forced to call back. They never connect you back to the person who was helping you. Instead, you have to start from the beginning and you have to explain yourself to an agent who doesn't have the power to help you. If you want to talk to a manager, you have to wait forever and that usually turns into hours of waiting. I was exhausted. I cancelled my parents trip, and it cost me about $1500.00. Even though I had the more expensive insurance, that's the loss I incurred. This turned out to be the most expensive and stressful trip I never took. I see what Expedia does. They wear you down until you give up. Just as an example, on one day I spent about 9 hours on the phone. There were many more days that I dedicated long hours to resolving this problem. It was always a runaround.
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