| rev:text
| - Saw the groupon, read reviews on yelp (all good) before I purchased it. My sister was coming into town and decided to get a haircut with me. I made an appointment for both of us on a Saturday at 3:30pm. I was told two different ladies were doing our hair. Perfect!
About a week before I received a phone call asking if they could move my sisters appointment to 12:30, I informed them that they we were both getting a haircut and that her flight didn't get in until 1pm. They said that was fine and it was left as is.
I received a call day of appointment and was told that Paul was no longer with the salon. They said they will try to get someone else to do my hair, in which they called back and said someone was available to do it at 3:30.
So we go to the salon and was greeted by the receptionist. She asked who was cutting our hair and we responded with "we have no idea, it's been changed a couple of times." Then it took her about 10 mins to figure out who was cutting our hair. My sisters stylist came up to the recceptionist 3 times to ask her if my sister was her client. The stylist was almost going to leave!
My sister was then greeted by her hair dresser and was taken to the back for her shampoo and deep conditioning. I was greeted by an assistant who said she will be washing and deep conditioning my hair while my stylist finishes up someone else.
So my sister has her wash and deep conditioning rather quickly. I was in the middle of my deep condition drying (30 mins) when my sister was already done with her haircut and styled. There was Wendy's trash all over the tables in what I assume is the stylists "breakroom," that is out in the open.
So I finally sit down with the stylist, Chirin (sp? younger lady with dark hair), and she seemed a little frazzled. Her consultation was non-existent and when I told her what I wanted, she turned it into "just a trim." Uh okay, I guess. I wanted to discuss options with her but she cut me off and assumed I just wanted a trim. The hair cut took about 7 mins total. She then said that the assistant was going to take me again, dry my hair and straighten it. Then I was going to come back to her to frame my face with my hair dry. So far it's been about 45 mins.
The assistant (who was younger and learning about cosmetology--but very helpful and nice) took a good amount of time to dry and straighten my hair. About half way through the straighten I told her she needs to move it along, as I have been at the salon for about an hour and 15 mins, and still wasn't close to being done.
In the meantime, Chirin took another customer and was doing highlights on her head. Now I am not sure if the assistant was taking her time to make more time for the Chirin or what, but I knew I wasn't going to get back to the stylist until she was done doing highlights on this person. So it would have been more time. At that point, it was pushing almost two hours and I told the assistant and stylist I had to leave, since I had out of town guests waiting for me. I left both of them a small tip (as I spent more time with the assistant than the actual stylist). Chirin told me "sorry." I am sitting here typing this review with a half of a haircut.
When I was getting my hair dried, I overheard that my stylist had two other people waiting for her! She had 4 people at once. Obviously, there is a booking problem with this salon. When I get a haircut, I want to relax and not feel rushed by the stylist, I did here. I didn't even get a full haircut in almost two hours!
After we left, my sister mentioned overhearing stylists talking about groupon customers and how some stylists do not want to take them because they do not get the money, but money off their booth rental from the owner. VERY inappropriate to talk about when groupon customers are sitting right there!!!
Overall, I was excited to spend time with my sister and get pampered. The only pampering I got was from the assistant. I am upset that I spent money on a groupon , received a half of a haircut, felt rushed, and it took up a lot of my time. Guess I'll have to go back to my usual salon and get the rest of the haircut.
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