My appointment was for 4:45pm. I arrived on-time. I sat and waited until 5:00pm. No explanation. I inquired to see when I would be seen.
The girl at the desk said it wouldn't be much longer. Another ten minutes pass.
Meanwhile I am due to pick up my daughter at 5:00.
Now at 5:05 I am being seen. A twenty minute wait seems unimportant but Pretty Kitty markets itself as a punctual Brazilian.
In the past if I was once exactly four minutes late and they cancelled my appointment.
This is both hypocritical and poor customer service.
When I was seen. I had a different technician than I have had in the past. It was by far the worst wax I've ever experienced. Painful, sloppy, and incomplete hair removal.
When I expressed this politely she was passive aggressive, blamed me, and somehow was slower and more painful