If I could give this place a negative 5 star rating I would! Schlotzsky's has always been a family tradition and we bring their food home to California for the whole family. The food has always been amazing, of course we had never tried this location. The management and service was so terrible. They give Schlotzsky's a bad name. They messed up on our order 3 separate times. On our way back to California we stopped in Barstow and quadruple checked our order and noticed that they had messed up again.
First off, I don't believe that anyone should have to check their order even once. However, my fiance and I always check at least once. By the third time I think any competent person should have gotten the order right. Fortunately I will give one manager Bahmin props he did refund us for one sandwich that was never given to us. Although I do believe him asking for a picture of my fiance's credit card was extremely unethical. They should have been able to refund the card without images of both sides of the card.
Basically to sum it all up I would die before eating at this location again.