Is there an option for ZERO stars?
i signed up for cox internet and basic cable television. i was able to talk the sales guys down to waiving the installation cost (60 bucks) and also get a 18 dollar discount for 3 months being a new customer.
when i got my bill none of what i discussed with the sales guy was reflected. the 40 dollar first bill i expected turned out to be 115 bucks!
i called their customer service and they said that none of the discounts i thought i had were in the customer notes of their database and that they could offer me a 30 dollar discount for my troubles. unfortunately, i still have yet to see that discount on my bill! not only that, but they also informed me that the cable tv i signed up for would be increasing by $25 - the sales guy never told me that! he assured me that the price i signed up for was the price i would pay throughout the life of my account. all of it with their sales team LIES to get an account.
this is horrible customer service. i feel cheated as a customer and their agents spoke to me as if i was a liar. this is the worst service i've ever received and will be canceling and going to centurylink.
BUYER BEWARE!