| rev:text
| - Here's the thing to always expect:
Aveda is inconsistent in their salon services, prices, and staff services.
BUT, I've had one or two students that have done an awesome job, though no matter what, they don't cover for the inconsistent services received by staff and instructors. I give it two stars for the few services that I have received and liked because they were with students who were about to graduate. There are a few shining stars who have fixed bad hair for me, or showed me how to style my hair, or offered a sample of a product before I bought it. Those people are what received this place the extra star.
This is my story:
I had gone to Aveda for almost four years. I love getting a fun and crazy cut or color. I don't just go for standard trims and a single color. I love layers, angles, purple, blue, red, you name it. I would hope that because I don't just get such safe hairdos, students can actually try more complex things, and I'm okay with letting them use my hair to practice. When I find a student who does a great job, I ask to book with that student every visit until they graduate. I understand that finding that student takes trial and error, and not every cut and color is perfect, which I know going into the salon. But if I find the person who understands my needs, you'd better believe I'll keep requesting them until they graduate.
Now, I have had appointments with new students take 7 hours before, I've had my hair cut so short that I felt pretty naked, I've had some adventures for sure. But I'm pretty tolerant with mistakes by students. It's the instructors and the staff that I have the major problem with.
Yesterday was the last time I will visit Aveda. I specifically requested the girl I had been seeing for months, only to be given someone else (without any warning). I said "But I requested this person?" "Oh, well she called in sick today, here's someone else." I asked if this new girl was still advanced like my regular stylist, and they claimed she was. I was already so frustrated, because I specifically waited weeks for my regular girl, but by then my roots were SO bad and my hair was WAY too long. So, I hesitantly gave the new girl a shot at trying to understand my styles. In the past, I've gotten crazy reds and purples, so I decided to opt out of it this time to avoid too much re-explaining. I just wanted an angled cut and a bright red color.
The instructor worked with this student for over 30 minutes before my hair was even touched, going over coloring techniques and how to cut my hair. Apparently a test strand had to also be bleached to see if it would hold up against the colors I have ALWAYS gotten at Aveda, and somehow this time, my test strand failed. Even though I had been getting their same red and purple for months, it wasn't allowed to happen this time. I had to settle for a dull, demi-permanent auburn. I had no idea how I'd been able to get the bright colors put in every time until now, but I tried to move on from it.
The stylist cut my hair before dyeing it to cut down on color bowls needed (since it's extra cost for bowls). It took another 30 mins to cut it, and that was just to get a general shape. The dye took a full hour, and somehow it took 3 bowls. My hair is above my shoulders now and I've NEVER needed three bowls of color, even when it was past my shoulders. How did it take this much dye?
A total of 4 hours were needed for this single-color dye job and a cut (only needed about 3 inches taken off). The angled cut isn't an angle at all, in fact, it's longest on the left side. It's not longer in the front at all. The hairs by my neck are actually shorter than any other hair, so I can't pull it all back in a ponytail for work, now. I'm not even that mad about the cut, though, because I now know she's a newer student. I can forgive this and move on. It's just hair.
What I am FURIOUS about:
The instructor didn't check the cut at all to make sure it was symmetrical or angled.
The receptionist lied to me about having a more experienced student like my regular stylist, which I clearly didn't.
I was given arbitrary prices for my hair cut and color. THAT is where I drew the line, officially.
The cut should have been $12, not $18, for a beginner stylist.
The color should have been $40 for two bowls of dye. I was first charged $55 for all-over highlights and had to explain that I didn't even get highlights since I didn't pass the stupid strand test. That should not have been my job to explain, anyway.
So then the color was $40 PLUS $15 more for the extra HALF bowl of dye I didn't even need. It was ALWAYS $5 in the past for any extra bowls, but no one told me of the new price change. So I still had to pay $55 at the end of the whole discussion.
That's officially it for me with Aveda. I'm never going back. I'm sick of the inconsistency. I'm sick of being charged random prices that I didn't get told about first. I'm sick of being lied to. I'm just done.
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