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  • I am giving this "resort" one star only because Yelp requires at least one star be given. A couple hours into our stay we walked back to our room to find another guest sitting on the steps to our room. The guest politely asked us which room we are staying in, and after a very much complicated conversation, we discovered that the resort had given our room away, and all of our belongings were up at the front desk. My husband was upset and went up to the front desk. The manager handled the situation poorly, and refused to apologize to an upset guest. The room was given back to us, but our keys no longer worked. The manager met us at the room to provide the keys. The manager and my husband were yelling at each other, and the manager came rushing towards my husband and bumped chests with my husband. My husband stepped away, at my request, and the manager proceeded to yell at me. I kept asking him politely to stop yelling at me, and he replied "your husband was yelling at me, what are you going to do about it? Oh let me guess that is not your problem.". It was quite frustrating, I just wanted the keys. They were the wrong keys. The manager sent another person with another set of keys, guess what? They were the wrong keys. The gentleman went back, and came back a third time, and guess what? The wrong keys. Our party just ended up going to the front desk to settle the situation. We ended up dining at the resort. There were 11 people in our party. The server was VERY unfriendly. At one point there were 41 drink glasses on the table, since there was never a glass removed. The food took over an hour and the restaurant was at 25% capacity. We decided to punish ourselves and went back to the restaurant for breakfast the next morning. Big mistake. We will never stay here again, even if they paid us.
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