| rev:text
| - Below is a copy of an email I sent to corporate regarding this location, the service there, the attitude of the employees, and the piece of RUBBER I found in my turkey sandwich.
DO NOT GO TO THIS LOCATION UNLESS YOU WANT TO GET SICK. PERIOD.
I've ordered from there many times and did again today. I've always felt it was one of the worst locations in Vegas and that there was little to no training for the staff. They are all very unprofessional, dirty, and grungy looking and the service is almost always terrible. When we called to order today it took the woman on the phone a long time to get the order right and I was already discouraged but my wife and I went ahead and picked it up anyway. When she went in she said everyone there looked extremely dirty and questioned why a cook came from the back with gloves on to run the register.
Still, craving a classic Capriottis sandwich we came home and started eating our turkey and cheese Steak. Half way through eating my sandwich I bit into something I thought was a fatty piece of turkey..when I spit it out I found out its something with the consistency of rubber. Im sure it didn't come from any part of a turkey nor did it belong in my sandwich. I've attached a picture of it and will be happy to hang onto it should you need it for any reason.
When I think of a Capriottis location I think of good food, nice people, clean restaurants, and this location has disappointed me for the last time. I have every intention of leaving a scathing review online and am tempted to contact the health district to find out why there was a foreign piece of rubber in the middle of my sandwich. I'm truly disgusted and will not only not visit this location ever again, I'm tempted to stop visiting any of them. This location has terrible Yelp and Google reviews and I find it extremely hard to believe that corporate would not be aware of the problems at this store. The fact that this owner is allowed to continue these terrible business practices is appalling and beyond comprehension. I'm sure in your franchise contract there are provisions for keeping a certain standard and this location either needs to be bought out or shut down.
I really hate leaving bad reviews for anyone and hate even more having to write corporate to complain about my experience but I cannot let this go. I'm sitting here writing this questioning what else was in my food that I might not have noticed and am feeling truly disgusted.
I'm not looking for anything and I definitely don't want any free food or for this owner to contact me to try and make things right. I'm going to call the store and ask for a refund. If they are unable or unwilling I expect that refund to come from you. If nothing else works I'll be calling my credit card company and issuing and chargeback for what we just paid.
For the sake of the rest of your locations and their owners I highly suggest you investigate this location, the owner, and the employees that work there. They have caused you to lose a loyal and die hard customer forever.
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