When i arrived a waiter took our drink orders, i didn't see him again until he came out of the back with other workers to celebrate a customer's birthday. We waited patiently still, then another waiter came and took our drink orders. By this time, we had already been there over 20 minutes so we were ready to order. I ordered the original chicken crispers with a double order of the southwest mac and cheese and my wife had the southwest eggrolls. After the food arrived, my wife's eggrolls were burnt and my double southwest mac and cheese was mostly all cheese with very few noodles. Our waiter did not check on us throughout the meal and i never received a refill on my drink. The only time we saw him again was when i paid at the table and we were getting ready to walk out.