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  • I gave a 1 star review about a week ago on their facebook page and then took it down because I thought things were going to get taken care of. Wrong. Simply...new washer and dryer delivered on 4/20 (Thursday) noticed gas leak Saturday - turned gas off and called FAM Monday. Absolutely NO service - no follow-up for about 6 hours and then only after I called and called. Then they sent someone out for service - he got here to say 'oh' he cannot service Electrolux but he was able to determine the gas leak was not from our home, rather from the dryer. Oh gosh, the number of people I talked to for help and still, today, nothing. Josh, the store manager, someone else (Alex?), the appliance dept manager and Geo, our sales person. Last week I asked Geo if I could just have him as our contact person - I did not want to continue to bring people up to speed. He agreed. He told me to call Main Appliance so they could come fix the dryer until they could get me a new one... about six days. I called Main Appliance, talked to Tamara or Tammy, she said they did not do emergency calls and maybe they could come on Saturday. I told Geo and said I could just wait for the new dryer - no big deal (6 days, right?). He said he would follow up with me today to confirm the six days. I called him this morning and he told me oops - it would not be six days. It would be May 17th. I told him I could not wait that long and decided to switch to another brand. He said he would check on that and call me back, today. Guess what? That's right! Nope, no call. So, I'm done. I didn't want another brand but was agreeable. No more. We also ordered furniture from them - that's suppose to be here on or before May 24th. I cannot imagine. So, from the broken new dryer, to the improper/unsafe installation and Cory in customer service to Josh, to Alex(?), to Geo, we are done. Wish I would not have taken down my original 1 star post. But, we are old school - we still trust in the good in people and gave them a chance (many chances). No more. Not these people!
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