My review is for the grooming area. I'll start by saying I was very pleased with getting an appointment within two hours of having called and I called late in the day. I dropped off my dog and everything went fine. I was told it would take the usual two to three hours.
The groomer (Tysha Nutt) called and told me my dog was ready but that she couldn't get some parts on my dog's neck. Okay no big deal. I went to pick up my dog and noticed Tysha was outside having a smoke break. Okay no big deal. I had no reason to concern myself with her smoking. I went inside. I could hear my dog calling out for me. I was sure someone would come out and assist me. I waited and waited, called out to someone but it turned out nobody was there. The only person there was Tysha who was out on her cigarette break. I went outside and asked if anyone was going to help me. She came in and handed me my paperwork. I tipped her $10.00 and went to pay.
It wasn't until we were getting ready for bed that I saw a big cut on my dog's shoulder and on her paw where the pad meets the skin. I was furious. This cut isn't a small cut it's pretty big.
I will go back to this Petco because it's convenient for me but I will NOT let Tysha near my dog ever again. She needs to go back for more training or needs to find another job if she isn't patient with dogs.