We've been here many times and like the neighborhood bar atmosphere. The TVs are great and it's the perfect place to watch a game. We always get the Philly cheesesteaks and crab fries, so I can't speak to the other menu items. The first few times the food was amazing. As a Philly transplant in AZ, I know my cheesesteaks and always order it hoagie style- with lettuce, tomato and mayo.
The last few times we ordered the steak sandwiches the food was awful. The rolls were cut in a way that the whole sandwich fell apart and the amount of meat in the sandwich is hit or miss. This last experience was the final straw though. Even though the order was taken for lettuce and tomato ON THE SIDE, the cook cooked the lettuce in with the meat! Who does that?!? So, if I order a burger with lettuce and tomato, should I expect the lettuce to be a hot cooked slimy mess on the meat?
We were told by a previous server to make sure Carl is working, because he's the head chef and is great. These last couple times we were told that a chef named Renee and a new cook were on. It seems that Carl needs to make sure his other cooks get the proper training so the food stays consistently good. We do love this place and it's a shame the quality of the food is going downhill.