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  • I would like to start out by saying that overall I like TJ's quite a lot. However this last Tuesday I had an experience that really soured me towards at least *this* particular store. My wife and I thought we were lucky when we "scored" the parking space out front just to the right of the entrance to the market. We happily went in and shopped around for about 30 minutes or so, finding all the tasty treats and inexpensive flowers we could hope for. Before we take a turn for the worse I would like to say the flowers at this store were quite lovely. As we returned to our car flowers in hand my wife walks around to the passenger side of the car and says out loud; "What the heck?" Turns out that the employee on a cart run from receiving had left several attached carts unattended and they rolled down the concrete embankment of the dock and smashed my right front fender and then scratched the side of my car from fender to the end of the door. I never realized shopping carts could be so dangerous. When the employee came over to fetch the other carts we pointed out the damage and she immediately sprung into apologies and "confusion" over how her carts could have done this... there were no witnesses, aside from us walking up and seeing her walking away with carts and coming around the side of the car to two carts jammed against the curb and the car. She took our info, promised us she would file an incident claim gave us her card and that was that. This morning Trader Joe's representative for their insurance company called me to have me make a recorded statement. He listened to the story I described above, adamantly asked me if I saw her run the carts into my car, and if there were witnesses... of course I did not see her run carts into my car because they rolled into my car from where she was standing, and there were no witnesses because no one either saw it, nor cared to involve themselves. Needless to say, she admitted guilt to us at the time of the incident, and apparently denied it to the insurance company (save her job I'm sure)... the adjuster said that they are not liable for cart damage in parking lots and that I would have to contact my own insurance company to file a claim for comprehensive damage. I am now looking down the barrel at a $500 deductible to repair the damage to my vehicle due to the negligence of a "cart runner" at this Trader Joes... needless to say I am not interested in shopping at this location any longer and would caution anyone reading this to be careful where you park your vehicle when shopping here. This is not an attempt to slander Trader Joe's, this is frustration at the contradiction in what the employee did vs. stated as well as astonishment that a company would fall back on "shopping cart damage is not our responsibility" even when it is the clear result of employee negligence.
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