I know for a fact you didn't take it literal. I know someone that works there in which I wont mention and she told me herself you guys where making remarks about me in which I wont goin to. This store lacks guidance from and adult it's typically always young people doing horseplay in the late afternoon. IE* Being loud, Running around and screaming. I have never in my life been to a store in the afternoons where the barista is the only cashier so if there is cars in the drive thru you have to wait 6-9 minutes to place and order after he is 100% done and never in my 300+ stores have I came in to contact with this idea. I even discussed this with a corporate manager that I know in seattle that works with starbucks and he said this falls on the shift and the manager and that another employee should have rung you up because we try to keep a certain time criteria of customers in que and pick up. I have had employees look at me and walk in the back every single time while waiting. I did not start timing my waits till the third time I came in after waiting for very long periods of time in a line that had no people in front or behind me at 7'sh and it took every time 6-9 minutes to take my order and yes one of them took just shy of ten minutes. This store has no people character nor does it have great customer service so far and there is no way to fix this with me. I understand this location is new but from what my friend said a majority of employees came from stores and know the common routines. I know a lot of people in our community and the one behind sprout's have also said some pretty nasty things about your store. Goodluck.