I can see a lot of negative reviews on this place but I have been here three times now and have had a positive experience. I mostly come here during specific hours when they aren't too busy so I don't feel rushed or crowded in if I'm eating there. Their hot sandwiches are delicious, I especially love the hickory sticks and house mayo sauce. I always order the Haida Hot that comes with your daily processed beef but the sandwich itself is filled with a lot of secondary flavors which hit the spot. If you aren't feeling the sandwich then you can order pizza or even appetizers, I tend to get the Mexican corn if I'm passing by and happen to be a tad hungry.
I haven't really asked the staff to prepare a special order for me so I can't really speak on their level of service. But I'm not picky at all, so even if they forget to do something I have requested I don't even notice it myself (sadly). Therefore, it really isn't my place to negatively speak on their service because I just go in, get my sandwich, eat it, and leave satisfied.
I do recommend this place for late night cravings because it is open late and it definitely does hit the spot. Some orders take some time to prepare so calling in to place your order is a good idea.