I was just refused service because I had my two kids with me at 5pm. First they wanted us to wait until a reservation came. We said we prefer not to because we have two kids with us. The last time we waited for a reservation to show up, it was a two hour dinner. They sat us. Minutes later the reservation came and we were asked to sit with them. We said we prefer not to because we're sitting and the "reservation" obviously wants a kid free evening. We were essentially told we had to move because they didn't want to clean two tables.
I've been to this place 4 times now. Past experiences have shown that when we wait for their "reservation" we are sitting at the table for two+ hours and our kids go nuts. It ruins my families evening and the other parties evening. My family takes over half the table. Its not like we're killing them. There was NO ONE in the restaurant.
So we were told to leave because we didn't want to move. This place obviously cares more about the numbers than the customers experience.
I am floored. My family loved this place. How do you explain to your son that we were kicked out of his favorite restaurant because mommy and daddy didn't want to spoil another party of fours evening?