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  • Dear Ross Corporate, In regards to the management at your store located at: 10625 N 43rd Ave Phoenix, AZ 85029 I arrived at opening (9:30) and shopped around for 50 minutes. I had a mesh umbrella stroller, a diaper bag that is only large enough to fit a diaper and two bottles, and my small purse that only fits my sunglasses and wallet. When I had finally made it over to the ladies wallets I could hear the entire conversation between the manager, who was hidden from view, and Loss Prevention. They were discussing reviews that had just taken place. As the conversation changed she said to him, "Did you see that lady with the baby? I think she stole something." There was 4 other shoppers in the store, I being the only one with a baby. This is unacceptable behavior for management of a department store. Please address Customer Service skills with this store. I do not plan on returning, but would not want anyone else to suffer such remarks from an uncouth manager.
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