Mike Fisher and the service team at Scottsdale Lexus are top notch. We have had our 2008 Pebble Beach SC 430 serviced in CA (Newport Lexus where it was purchased), CO when we lived there (Kuni) and here. Kuni was great, Newport is terrible but this place EXCEEDED our expectations.
The service team greeted us promptly and began the writeup process even though Mike was still with another client. They actually had a technician come out to understand our drivetrain complain from our own mouths-so there was nothing left to be interpreted incorrectly. They fixed every complaint and even corrected a few items we had not mentioned-all under the original manufactures warranty. When was the last time your dealer fixed things that you failed to mention-on their dime?? That really showed they cared about us being extremely happy with our car and the brand. That professionalism is what builds loyalty because of trust. Honesty and integrity. Not found enough these days sadly. We were kept in constant contact with updates (as we were not in a hurry having 4 cars) and the car was ready as promised. There was a small hiccup at pickup but they called Lexus corp and got it handled. Even the man that closes out your ticket was very profession and conciencious. Scottsdale Lexus does business the right way. They care.
Craig and Christina