I needed a wine fridge STAT since my wine collection was arriving the next day. I called the store and talked to one of the sales staff and set a time to come in at look at their stock. I found a floor model that had a minor defect and the sales man knocked $20 off the price. Why did I give this location a five star rating? Read on friends. This was a Sunday afternoon. Because of my work schedule and their delivery schedule I wouldn't be able to get the fridge delivered until the following weekend. When you have seven cases of wine showing up on Monday, you don't want to wait until the next Saturday! So what was their solution? The sales man put the fridge in the back of his car and delivered it to my house that evening - free of charge and on his own time!!! THAT is customer service and that is why Spencer's has earned a customer for life. I do wish I could remember the sales mans name though... Thank you Spencer's sales guy!!!