| rev:text
| - I used to love Barrio, but lately I've had some horrible experiences and I will now be going to the Barrio in Tremont instead of the one on Madison in Lakewood.
The food is always excellent, besides the occasional mishap when they're super busy. Overall, very good quality and awesome portions.
My first bad experience here happened a few months ago. I went with my best friend from out of town. We each got one taco during happy hour and the total was less than 5 bucks. However, when the server (Audrey, idk if she still works there) came back to the bar to hand me my debit card she informed me that she accidentally ran my card with the bill for the table behind us. Their bill was $24. I knew I was going to be overdrawn and wasn't exactly sure if my card would be accepted (I was waiting for a check to clear and only had $20 in that account.) Anyways, she apologized a few times, but didn't really seem to care or realize how big of a mistake she had just made. She informed me the money would be refunded onto the card in a few days. Before leaving, I asked for both receipts. She had thrown them in the trash and had to dig them out for me.
A few days passed, no refund. A week passed and no refund. I began calling the restaurant every day, speaking with multiple servers and managers, but I was not receiving any luck. Instead, everyone seemed annoyed by my calls and were not concerned about their server swiping the wrong card for a bill. Over a month had went by and my sister and I decided to go inside to talk to someone in person. And also to get some tacos, because hey, tacos. Matt was very nice and helpful, asked me to write down my number and said a manager would call me once the situation was figured out. Nobody ever called me. I called them and I was told I had given them the wrong number, even though I wrote the number down myself...after a big list of excuses, a Manger I never spoke to before finally took the time to figure out why I was charged over 20 bucks for a bill that was no more than 5 dollars. He said there were no records of either bill at all. Which indicates the server completely erased all of the evidence. Luckily, I had both of the receipts. FINALLY, my account was refunded a week later.
A week after this my sister and I decided to once again eat here. Everything was great, service, food, etc. THEN, as the server is handing me the bill she holds it up to me and rudely says, "Is this okay? The total? I just need to make sure this is okay before I run YOUR card." Um, excuse me? We knew this was due to the prior incident and we will not be returning to this specific location.
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