Pros: Staff is nice. There are movies to watch and games to play. It is great for distracting kids.
Cons: It is pricey. You pay for the movies and games and not the service. I paid to have my daughters hair dried and they left it wet. They used the blow dryer for a minute and then dried it a little more using their fingers. She told me it it more of a finger dry. Maybe they shouldn't charge for a blow dry if that's not what it is. I also had two employees pushing products at me. I get wanting to inform a customer about a product but when it is continuously being pushed on me the whole time I am there it gets very annoying. Even after saying not interested.