| rev:text
| - My wedding is March 10, 2017. It is now February 11. 2017 and the dress I ordered is unsatisfactory to say the very least. I left 20 minutes ago in tears, with no resolution and absolute worst customer service ever.
On February 27, 2016 I ordered a Madison James MJ212 gown and veil. The day of was seamless, and I received phenomenal customer service
That is the last nice thing I will say about this establishment.
Below is my response to owners new comment made on 3/31/17-three weeks after my wedding. (The previous review was made 2/11/17, and had not been updated except to remove a particular managers name):
Ma'am I would encourage you not to lie about something as simple and verifiable about what your establishment recommended (which was a size 2), and we both have the same documentation stating such ( i.e. Special Order Bridal Gown Contract and Order Authorization signed 02/27/2017). My wedding has passed, and this matter was allegedly resolved for over a month now. To post a new comment and make false statements, and twits words to make your business look better, while simultaneously calling me a liar will certainly only thwart potential customers away.
Yes we received a refund, and it was rightfully so. We had to fight for it, Maria, you did not immediately offer a refund as you are trying to make it seem. Everything that I stated earlier still stands. I would never lie about an experience, nor would I waste my time arguing with an individual, but the manner in which you consistently speak to dissatisfied customers (as anyone can verify throughout Yelp or any other review platform) is completely unacceptable, and disrespectful. This is a matter of principle, and not allowing people or businesses to bully or to belittle my experience.
It is a shame after agreeing to resolve the situation, you chose to re-ignite unnecessary drama. Lest I remind you that you attempted to silence your customer (myself) by requesting the following contractual statement: "In accepting this return, I agree that this settles all disputes both now and in the future and that I will not disparage Anjolique or its employees in any way either verbally or in print, including social media." Further your previous message to me (since you chose to copy and paste my BBB filed complaint statement): "Please respond that you are in agreement with the following:
Acceptance of refund resolves all disputes with Anjolique Bridal. [manager]'s name will be removed from all Internet and social media comments.
Shanel, we want to bring this matter to an immediate close.
We are sorry about the problems that occurred with your dress.
We wish you a lifetime of love and happiness."
How sincere...
I truly hope this is the last of our correspondence. This is getting tiring.
Furthermore, Maria falsely insinuated that ny original Yelp review was out of greed and that I wanted additional monies. I filed the BBB complaint on February 13. The original review was filed Feb 11, 2017. I did not update the review until April and did not receive word of getting a refund until after my father went back and forth with the owner for over a week via telephone. Until I filed the BBB complaint, there was no communication, let alone a mention of refund. Additionally, Maria had claimed that me crying was overreactive and unnecessary and that it was a simple alteration modification to make the dress fit appropriately. Now she is stating that they decided it was deemed unsatisfactory by Anjolique. All of this is verified and documented in the pictures attached, thereby refuting The owner's false accusations. STOP lying on your customers.
It is quite unsavory.
Respectfully,
Shanel
P.S. I am adding this additional note on 4/4/16 9:38 AM since the owner continues to bend the truth/respond to my commentary:
1. While the owner was there for my fitting, she did not verbally (or in print) suggest I order a size 4. My planner from Beyond the Veil Wedding Services and Events recommended I order a size larger, NOT the owner (who elsewhere at that time), because I was confused as how i could measured at a size 2 when my street clothes are typically a size 6. Thus I ordered a size 4 as a precaution. The attached email confirms that a size 2 was recommended.
2. Let it be clear that I do not "despise" Maria, but that I do not tolerate deceit and disrespect by anyone.
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