We went there to get some spare tiles. The place looked relatively empty but we were told that it was busy. In fact, there were quite a few employees, who only seemed to be busy with walking past customers to tell them that they were busy and would help them soon.
After 15 minutes of struggling to get some attention we were finally graced with the attention of one of their hard-to-get salespeople. What would have been a simple job (I'd checked before that they had the tiles online) took at least 15 minutes since he kept on darting off to other customers that probably promised higher profit. Our request was admittedly small - two dozen white tiles.
We also needed some slate tile replacement. The clerk claimed that this wasn't slate. And he insisted that he was an expert and that he was well capable of handling this rather than having his manager assist us. Except that the stone was very clearly slate.
Initially we wanted to purchase stone sealant, grout, and many other things. We chose to take our business to another place since the clerk had a huge attitude. He told us that we should be happy we could buy tiles here. After all, there would be other stores in Pittsburgh where only the elect few, i.e. contractors, would have access to the product. Ok, I guess next time I'll order online. We won't be back in a long time.