Extremely disappointed with the customer service. I've been coming to this location for the past few years as well as been apart of the loyalty program. They recently changed their rewards system and didn't honor my FREE meal which I had EARNED from previous transactions. The cashier was not friendly nor accommodating. Since the free meal wasn't honored I asked for the 10% discount for LVAC members in which she still didn't want to honor because it was "free chips and salsa day" and she could give out "free food". I wrote to management/corporate the same day and have yet to receive a response regarding the matter.
While the food is good, zabas is more expensive than chipotle and the customer service definitely needs some help. It's poor customer service to not honor a reward that has been earned by a "loyal member". I'm a big fan of customer service so unfortunately they lost me as a customer. They've made it clear to me they don't value their customers because 1. The situation would have been rectified before I walked out the door and 2 someone would have contacted me by now regarding my complaint! It's pretty unfortunate because the food is great!