Seriously, I'm a woman, this place is great! No intimidation, no pressure to sell me anything I don't need....I'm coming back to them for everything. I met the owner, kindest man I have ever met in the auto repair world! Not sure how or why anyone could have a bad experience, he's over the top in customer service. Watched him interact with all customer while waiting for my car to be repaired and he took the time to explain to each person there what was going on and what needed to be done to repair their car. They stayed past 5 to finish my car and ensure it was repaired right before the owner would let me leave. I live in Gilbert, but well worth the drive here! A+ for sure!