I went online to order tonight. The website seemed easy enough, but took awhile. Once completed I received a confirmation email and off I went to pick my order up.
When I got there it seemed they had got my order, but "It hadn't gone through " Whatever that means. So they remade my order and back home I went with order in hand.
Once I opened the two bags neither mine or my wife's order was right.
So having a written email certainly didn't help them get my order right. The burgers were good, but I suggest you go in to order as there online system sucks. Ron