| rev:text
| - Good food overshadowed by shoddy service. This place needs to make some serious adjustments.
4 stars - Environment - Amazing exposed beams and duct work. Booth seats are comfy, but the metal orange chairs don't lend themselves to extended seating. Amazing lighting and fan details. Low lighting but gets loud in the dining room when the place gets full.
Bathroom needed attention. The cool orange accents and subway tiles didn't make up for the fact that the place looked like a college bar at midnight.
3 stars - Service - Making a reservation feels like an SNL skit, but a lot less funny. When you call, you hear a generic voice telling you you have dialed (insert phone number). Press 1 for the smoke house, two for the meat house, three for the restaurant, and zero for customer service. What? Wasn't sure what to do with this. We made a joke of it. I called four times and left a message in each mailbox. No one called me back. :)
We had to beg for a 5:45 reservation. A large party was coming in at 7:30 and they didn't know if they could accommodate us. We assured them we would be quick, and they granted us a reservation.
We seemed to have an invisible waitress. Our waitress came by our table just once - to take our order. No questions about the food. No questions on getting us anything else. We never saw her until I flagged down the chef and waved him over. He clearly requested that she visit our table. She seemed annoyed to have to come back to our table a second time - at the end of the meal. She muttered an apology about having to prepare for the large group. We didn't bother ordering a second round - not that they even asked if we wanted another drink. They did not.
4 stars - Food - We tried the sampler for 2: Smoked turkey was a little salty, but tasty and moist. Brisket was outstanding. Ribs were a little fatty. The links were hot and tasty. Chicken was tasty and moist. You could almost order this as an appetizer for a group of 3 or 4. It's a great way to decide what you'd like to order as an entree.
Cole slaw was nice and creamy, and the kale salad was perfectly prepared. The kale salad could be a small meal if you're not hungry, or is something that could be shared.
The salmon was a small portion, but was delicious. I would not recommend this dish for sharing. Cauliflower was a little bland. Chips were crisped to perfection and went well with the BBQ. Brisket on a bun was superb and worth trying.
I wish I could be more excited about this place. I'd be willing to try again. Maybe. If nothing else catches my attention.
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