My first time in was very pleasant, I've been back twice since! I was greeted and helped out right away. The atmosphere was very comfortable and the help yourself coffee and candy was nice. I was happy to see there were doors for each artist, seeing as I was getting a chest piece done, it was a reassuring privacy factor. I had the pleasure of sitting for an artist new to the shop, Christine Vallieres. It was my first time getting anything done on my chest and to add to the unnerving of getting something done in that area I was also topless. She made me feel comfortable right from the start making jokes but most importantly staying very professional. She was detail oriented and ended up applying the stencil twice because she saw the angle of my body and the alignment of the stencil was off. This was not something I caught, VERY thankful for that!!! I would be happy to sit for Christine again and try out some of the other talented artist they house there! Well don't Urban Art : )