I do LOVE Juice Bar but after my pick-up today I don't LOVE this location. I've been to this location a total of three times. The first time was smooth, the second time was nice the staff the energy the music all A-plus & the last visit which was today I didn't have a great experience.
If I would've written this review from visit 1 or 2 I would've gave 5 stars (4 and 3/4) but this is why I try to visit businesses at least twice before reviewing to determine consistency.
I really wish I'd followed my first mind and ordered my juice cleanse from the Park Road location where we met the co-owner Jenny Adams during our Yin and Juice Yelp event. I ordered the essential cleanse online this morning for pick-up this afternoon (Tuesday April 25,2016) and paid in full online for 12 jars (2 day cleanse).
I walked into the juice bar and the female cashier was cleaning with her back turned away from the register and the male was cleaning facing the register or shall I say door where customers enter. BOTH didn't acknowledge me entering the establishment with my son in hand. I stood there and glazed over the menu above for a minute or two. Still nothing, no HELLO no WELCOME to JUICE BAR, no nothing. Being pressed for time I decided to come closer and enter my phone number to check in. After doing so the female walked over and just stared. I went on to give eye contact and again nothing, so I took it upon myself to start the dialogue. I said "HELLO, I would like to pick up my cleanse" she replied by asking my name which I supplied and she walked away to grab it.
*KEEP IN MIND, I have a little one in my hand and not one of the staff members offered to help me as the store wasn't busy AT ALL I was the only person outside of two teens who were hanging out talking at a table.*
She returned and placed the case of mason jars filled with juice on the counter and asked if I wanted anything else. I said Yes and ordered a Mean Green for my son and I. I paid and informed her that I would go try to take the jars to the car and come back for the to go juice she was making. I came back and it was just sitting on the counter unattended and she was nowhere to be found nor the male. I mean REALLY.
Now AGAIN I Love Juice but this location is a NO GO for me from now on. I didn't get any guidance on my juice cleanse no nothing. I asked if the jars were marked and she slid a brochure in my box and kept it moving. I mean this was such bad customer service PERIOD. I would give the. 1 star but I do like Jenny and I had better experiences my first two visits here which were both staffed with different staff. Plus I do LOVE juice so here you go 3stars at a potential 5 star all because two bad apples on a bad day I guess.