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| - Have been going to the Raintree location for 4+ years for treatment of Type 2 Diabetes. I go every 3 months - Dr. Mishra sees you at the initial appointment and then a PA/RN sees you from there out unless there are issues. The latest RN I am seeing is good - she is the 4th PA/RN I have seen in my time there, and there were a couple bad ones. There have also been improvements in the front office staff, which is a past irk of mine.
My current issues with this practice are:
(1) The lack of continuity in patient background knowledge, Every time I go in, my medication history list is incorrect and I have to repeat what has gone on before, or correct them, and basically lead them to what I want/need. It's like deja vu except I'm the only one that remembers.
(2) Time it takes to get a response. Usually takes two weeks to have the medical assistant call you with bloodwork results, and they can't answer directly any questions you have - it becomes a phone-message-tag game, and they have "24-48 hours" to return your call each time, but usually takes longer. When I had a two-month blood sugar spike and was panicking not knowing why or how to lower it, it took at least a week to return my initial call (once I noticed the pattern) and more than two weeks to reply to my second call (to modify my medications).
(3) Response efficacy. My latest visit included starting me on long-lasting insulin, with the instructions that they would call me after the results of my bloodwork with the starting dosage to use (have not had insulin previously). Bloodwork results got back quickly (SonoraQuest, not their lab) and the medical assistant left a message that my A1C was lower (it was not, I keep records), and to continue the insulin as is (which I hadn't started yet) until my follow up in 3 months (I had follow up in 1 month due to starting insulin). Yeah - it's hard to continue "as is" if the reason for the bloodwork was to tell me my starting dose of insulin!
So overall, the lack of timely and correct communication has been my biggest complaint with this office. I also think their patient record keeping needs an overhaul to make it easier to compare past notes/test results. I have never had much of a problem with wait times - not usually in a hurry, though. I understand big, busy clinics like this can get overwhelmed, so I have let some things slide - like taking over two weeks to get a copy of my medical records after faxing them a request.
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