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  • I went to the Apple Store on 3/24/12 the redeem a gift card. I decided to upgrade my 3gs to a 4s, simple enough. I walked in and made an appointment, waited 15 minutes and then a woman came over to wait on me. This is when it all started to go down hill. She was the most unhelpful and rude person I ever gave money to. When the transaction was done, she turned and walked away. I didn't even know we were done. No bag for my purchase, no thank you, nothing. I asked my wife if I did or say anything wrong and she said no, the girl was just rude. Oh, my phone was defective and I had to go back on 3/27/12. I got a new phone after seeing a "genius". Apples words not mine, and really an oxymoron. My second phone was also defective. I really wanted a new iphone but after my experience with Apple customer service, I will be getting a Samsung phone instead. Apple has great products, usually, but awful customer service. After hours on the phone with an Apple IT person, I have had enough. Just because your product is popular, doesn't mean you can be rude.
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