We recently had our Xbox 360 repaired here when we experienced the "open tray" error. The gentleman who assisted us was great and they repaired our system in just a few days during the holiday busy season. I like doing business with genuine people like these folks who provide a fair and honest service. In addition, they provide cost effective previously owned games as well. We picked up a couple of those too! Overall, a good experience and you can't go wrong here.