The second star is for the breakfast crew, which is really the only good part about this hotel. It's so convenient getting a fresh cooked breakfast for free every morning and it is actually pretty good. They need gravy for the potatoes though. We stayed here a few times in 2015 because it was close to Phoenix Children's Hospital, but the rooms are kind of old and dumpy. I remembered the Embassy Suites in Omaha being so nice and luxurious, but this is nowhere near that kind of quality. It's not very clean at all. We were there in October when it was getting down to 40 degrees at night and they didn't have the heat turned on because "The Canadian tourists think it gets too hot during the day." So all the rooms can either have heat, or they can have AC, not both. That gives you some idea of the outdated technology here. They brought us space heaters and when we plugged them in the fuse blew. You can't plug in more than one heater per circuit. This was all fun to find out at 10:00 at night when we were going to bed and had to wait over an hour for the "engineer" to show up with nothing more than space heaters and five minutes later he had to come back to flip a circuit breaker. The person at the front desk was EXTREMELY rude about it. I damn near checked out then and there, but we made it through our stay. We are trying a different chain in a different part of town next time, because the neighborhood is bad news too, unless you like bums who sit on the sidewalk angrily talking to themselves and a 7/11 that gets robbed so much it has to lock its beer fridge at 7PM every night. I guess what I'm saying is stay away from here unless you just want breakfast. If I were one of the bums in the neighborhood, I'd sneak in here and eat every morning.