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| - Wow...I hate having to write a bad review. It is so draining. I should have known it would be a bad experience when I asked the older women who served us our food, if there was rice coming with the meal and she snapped "It's coming, I'm only one person!" Then when she did drop off the rice, she slammed it on my keys causing it to almost tip over, "Here's your rice." Wow.... I understand they were understaffed (and she wasn't a regular server), but if I didn't have a Groupon I would have left immediately. I know when I'm not wanted. That old lady is just nasty...God help her. She rolled her eyes at us so many times that night as she would pass by, I'm surprised they didn't fall out of her head!
Apparently this was a busy day for Latitude Eight, but that doesn't excuse the extremely slow service, our numerous bill mix-ups, and the 1 Groupon per table rule. You would think that they could've made a compromise for the fact that we were in the restaurant from 6 - 9pm (watching other patrons effortlessly flow in and out) waiting patiently for each course to come, plates to be cleared out and bills corrected. I will admit that the fine print on the Groupons were an oversight on our part, but our waitress/owner? wouldn't budge. She even went into detail about how she was losing money on Groupons. That is not our issue. The point of Groupon is to attract new clientele, in lieu of making of profit. If you offered a deal at a fee that was too low, then that is a matter of your own financial management. Don't take it out on customers with attitude and rigidity (especially if the service isn't good). Finally after 7 minutes or so back and forth, another gentlemen agreed to let us use 2 of the 4 Groupons to apply to our bills. We weren't pleased, but at least it was something.
It's been quite some time since I received service this bad. I left the restaurant disgusted. I had to convince my friend that it wasn't a "skin color" issue especially with that mean old lady! I have dined in all type of restaurants all over the world (5 star at that) and have received excellent service, so I'm not quick to pull that card. And there is plenty of diversity in Chandler. I hope it was worth it to treat us like crap. There are plenty of Thai restaurants all around Phoenix including my favorite: Thai Spices. As I wrote on the check, "God bless you! I hope you find peace in your establishment."
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