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  • Service warrants 0 stars. Tried to order a salad online twice for pickup. First time, I drove through to get it and it had been sitting in the fridge for a long time (was wilted) even though I put in the comments the time I would be picking it up, and it had no dressing. I asked and was told "you didn't ask for any dressing". I took the receipt out of his hand and pointed to where it said "ranch and chipotle southwest". His response: "well, those could be dressings I guess" and handed me my two dressings...*smack head on steering wheel* Second, tried salad online again. Got there, and they said my order wasn't ready because they didn't know if I wanted lettuce or not, since it wasn't checked on the order...I assured them that I did, indeed, want lettuce in my salad (had put comments in to mix spinach and lettuce) *eye roll* got my salad and no dressing on the side. I asked where it was, she said she put it on the salad. I said "even though I put in the comments to put it on the side?" She said "we don't see any comments." I proceeded to take the receipt out of her hand and point out the highlighted and bolded section of the receipt where my entire note was printed, in dark black to ensure it is seen, that said "mix lettuce and spinach, dressings on the side please". She said "oh, we never read those." *smack head on steering wheel...again* Conclusion: poorly trained staff, mediocre food, and even though its the closest to my house AND the only one between home and work, I will not be going there again. I wrote this note to corporate via the website over a week ago and have heard not a peep back from them. So, done now. 1 star all around.
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