My cousin came here from Oregon tonight for a Weekend just to get away. They've had nothing but issues, asked to speak to a manager, waited for an hour, still nobody. Where I work, customer service is King. They do realize that the customer pays their bills right? It's hard to read her posts on Facebook knowing she's here from so far away, only to get the middle finger from The Luxor. I would lose my job of I put myself before the customer.