The owner was very nice, however, when it comes to her facials there is plenty lacking. I left thinking I had been fully cleansed. Upon further inspection I found that she had only extracted a handful of impurities. Much of my time was spent in a chair alone in the room either under steam, or with an extremely uncomfortable mask which burned. She was overbooked, and left me with a creamy white substance all over my face. I wasn't even sure she had finished because she left the room in a hurry, the only indication was her attempt to hock an extemely expensive facial wash. I am extremely upset with her services. I cannot speak to her waxing, but her facials are terrible, and I am currently dealing with an open sore square in the middle of my face.