We have known for quite some time that my both my engagement ring and wedding band (purchased from somewhere other than Jared) needed the prongs rebuilt. All of the other Jared locations recommended having that location send it to the Glendale location as that is where the laser specialist (not sure of official title) is located. Apparently he is one of the only ones in the state.
We finally bit the bullet and made the long trek to Glendale, fully knowing it would be a costly endeavor. Luckily we were able to work with the diamond manager and the laser specialist to discuss repair options. The manager made me feel very at ease with leaving the ring with them and about the repair plans.
We opted to have the problem prongs rebuilt and at the suggestion of the specialist, solder the two rings together. They stated it would take about two weeks and a little under two weeks later we got the call that the ring was ready to be picked up.
They did a fantastic job. We were worried that with the rebuilt prongs my ring wouldn't look like my ring but the changes are very subtle and unnoticeable. The diamonds are more "stable" now and I don't worry about losing them anymore. By soldering the two rings together, they no longer "clang" against each other (which was contributing to my loose diamonds before).
The customer service we received here made all of the difference in the world. I would definitely recommend going directly to this store for any needed repairs (rather than sending it through another location).