I scheduled my appointment online the night before and had no issues when I arrived. The employee's are nice, nothing special though. The wait time wasn't too bad considering it was a Saturday afternoon and they only had 1 doctor, but still a tad longer than I'd hoped. They're really good about helping you pick out frames that are right for you but expect to pay more than $69.95. I wasn't overly impressed with my experience but I wasn't disappointed either. Definitely cheaper than my usual optometrist.