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  • Dr Babarinde from Palm Tree Pediatrics performed a circumcision at Banner Del Webb hospital on my newborn on 12/12/2014. Just a couple days ago, (7/13/2016) I receive a call from a collections company stating that I have a bill that was never paid that they are working to collect on. 19 months later and this is the first I have heard anything! I do not pay my bills late and I have an excellent credit standing. All of the bills I received from the hospital for the birth of my baby have been paid in full. I never received a bill from Palm Tree Pediatrics because if I had it would have been paid. So I ask the collections agent why I never received a bill and she states that they had a bad address and the bills were undelivered. The address Palm Tree Pediatrics had was an address that the hospital had on file from 31 years ago when my mother had me at Thunderbird Samaritan (now Banner Thunderbird). I actually never lived at that address. I gave the hospital my new address SEVERAL times and all my other hospital bills made it to my home and were paid. Palm Tree Pediatrics wants to charge me a collection fee because they sent this bill to collections without verifying my address or calling to confirm it afterwards. They have another complaint on Yelp.com regarding a bill being sent to collections and it seems they have too many clients and just send everything to collections without following proper procedures to verify addresses. I should not be held responsible for a collections fee as I provided Banner Del Webb with the correct address and had Dr. Babarinde asked for my address, this would not have been an issue. Banner Del Webb sent me all the hospital bills to the correct address with no problem. Her staff (Athena and Tabitha in billing) are unreasonable and would rather charge me a collection fee than to have a happy client. I actually heard Athena in billing tell someone else in the office "she won't shut up" (referring to me) while I was on the phone with her! I have informed BBB and will be informing the hospital staff, my doula, Facebook, as well as other moms who plan to use this company if this isn't resolved.
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