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| - I'm a fan of Red Robin's food. I like their sandwiches and bottomless fries. However, this location needs work in costumer service and management. I've been to this location twice. The first time, I went with someone during the late afternoon/early evening on a weekday. It was not very busy, but it took awhile for someone to take our orders. And then we waited about 15 minutes for our margaritas. We got our food and wanted to order more fries since there were probably only 8 fries on our plates, but our server was nowhere to be found. We later realized that he was both the bartender and the server. Not very practical or efficient. When he finally came to our table and we ordered more, he disappeared for a long while again to make drinks for the people at the bar. There were other servers, so I'm unsure why he was bartending AND waiting tables. Anyway, when he did bring out more fries, there were only 6 fries. Yeah, some "bottomless"... We ordered more, and after another round of waiting and waiting, another 6 fries came out. Other Red Robins have not been so stingy with their fries, especially if the server is going to disappear for long periods of time and not check on you.
We went again on a Saturday night, so we expected it to be busy. But to wait 45 minutes for two sandwiches is ridiculous. Also, we didn't have any silverware for my friend to eat his starter salad, and we rarely saw our server, so we had to wait about 10 minutes after the salad arrived to ask her for a fork. And when we later ordered more fries, our server was extremely rude, almost as if we were inconveniencing her. When I asked her for more, she just sighed and walked away. After a few minutes, she came back and said, "I put the order in but it's going to take five minutes to cook. Are you SURE you still want them?" It's strange that she didn't have time to check on us for refills on drinks, silverware, or ask how our food was, but she sure made time to stop at our table and suggest that we should cancel our second basket of fries because it needs to be cooked!
I've been to other Red Robin locations and they have been great. But I won't be back to this one.
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