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  • ZERO STARS: manager LOGAN could have made this review not even exist. It almost pains me to write this due the fact that the issue was solved in the end and I know the pizza business and dealing with hungry, rude people can be awful. Sometimes people just need to be patient and deal. I did deal and was patient....50 minutes so for a pizza and cheese stick delivery mid day. I received the order in which I asked for the pizza to be "extra well done" and only the pizza (it's not my first time ordering pizza the way I want it) BOTH my items were charred so dark another moment in that oven and they would have been black! The cheese was separating itself and you could see the burnt sauce underneath...my stuffed crust large pizza looked like a thin crust mess. I immediately called the store and spoke to Logan. The warm friendly greeting turned icy as soon as I explained my issue and instead of just offering a replacement she tried to explain why I was wrong and then tried to offer store credit....after trying to contain my frustration I made it clear I didn't wait 50 + minutes for store credit. The whole conversation made me feel belittled and disgusted. Logan was asked the telephone number of the General Manager of the store in which she stated was herself, she was then asked for the district managers phone number in which she did not provide. PLEASE TELL ME HOW YOU FEEL ITS OKAY TO DENY THAT INFORMATION. Literally had to call another location to get that information and thankfully that manager was as sweet and helpful as could be, really what made the situation feel resolved. ***second pizza got here and it was not burnt at all but still was so, so awful looking....I couldn't be more upset to have wasted $20+ over and hour and still all hungry bellies in this home.....would call back again but can't handle dealing with that manager. How sad.
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